1
ID Verification
When your patient calls your practice the SmartCall AI answers and asks a number of simple questions to verify their identity. These details are checked against patient records. If it can't verify their identity, the call will be forwarded to your reception staff.
2
Intelligent triage questions
The SmartCall AI utilises large language models to generate triage questions for the patient. Each new question takes account the last answer the patient gave meaning that they do not have to answer a plethora of unnecessary or repetitive questions. The patients answers are transcribed and summarised for review by staff members.
3
Risk assessment & onwards actions
Once the SmartCall AI has all of the triage information it needs, it analyses the data in terms of the risk associated with the health issue/request. For example, if the query relates to a minor ailment, then all of the information can simply be forwarded to a clinician for triaging. If the query indicates that the patient could be at imminent risk, then the call is forwarded to reception staff.
Get in Touch
If you would like to book a demo of SmartLife click here